Shipping policy

Thank you for shopping with Velviras.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed on weekends or major holidays.

Once your order has been processed, you will receive a confirmation email containing tracking information when available.

Shipping Times

Estimated delivery times may vary depending on your location, shipping method, carrier, and fulfillment location.

Estimated delivery time: 7–15 business days.

Please understand that shipping estimates are estimates and are not guaranteed delivery dates.

International orders may require additional time due to customs processing, local postal services, or other circumstances outside our control.

Tracking

When tracking information is available, it will be sent to the email address provided at checkout.

Tracking information may take several days to update after an order has shipped.

Shipping Delays

Shipping delays can occasionally occur due to:

  • Carrier delays
  • Weather
  • Customs processing
  • Holidays
  • High shipping volume
  • Incorrect or incomplete shipping information
  • Other circumstances outside our control

A shipping delay does not automatically qualify an order for a refund.

Incorrect Address

Customers are responsible for providing an accurate shipping address during checkout.

If you provide an incorrect or incomplete address and the package is returned to us or the carrier, please contact us at selvirasbeauty@gmail.com

Additional shipping charges may apply if the order needs to be reshipped.

Lost or Stolen Packages

Once tracking information shows that an order has been delivered to the shipping address provided at checkout, Velviras is generally not responsible for packages that are subsequently lost or stolen.

If your package appears to be missing, we recommend contacting the shipping carrier and checking with members of your household or building management.

International Orders

Customers are responsible for any customs duties, taxes, or other fees imposed by their destination country unless otherwise stated at checkout Velviras is not responsible for delays caused by customs.

Contact

If you have questions about your shipment, contact us at:

Email: Selvirasbeauty@gmail.com

Please include your order number when contacting us about an order.