Refund policy
At Velviras, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our refund policy below.
Returns
Because our products are skincare products that come into contact with the skin, we generally do not accept returns of opened or used products for health and hygiene reasons.
If your product arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us within 7 days of delivery at selvirasbeauty@gmail.com
Please include:
- Your order number
- A description of the issue
- Clear photos or video showing the product and packaging
We will review your request and, when appropriate, provide a replacement or refund.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us before throwing away the product or packaging. We may require photographs or other information to verify the issue.
If approved, we may provide a replacement or refund at our discretion.
Refunds
If your refund is approved, the refund will be issued to the original payment method.
Please allow your payment provider additional time to process and post the refund to your account.
Non-Refundable Situations
We generally cannot provide refunds for:
- Products that have been opened or used
- Products damaged after delivery due to customer handling
- Failure to follow product instructions
- Changes of mind after an order has been fulfilled
- Incorrect shipping information provided by the customer
- Packages confirmed as delivered to the address provided at checkout
Order Cancellation
Orders may be cancelled only if the cancellation request is received before the order has been processed or shipped.
Once an order has entered fulfillment or been shipped, it may no longer be possible to cancel it.
To request a cancellation, contact us as soon as possible at selvirasbeauty@gmail.com
Contact
For refund or return questions, contact:
Email: selvirasbeauty@gmail.com